Common queries answered
Frequently Asked Questions
Orders are usually dispatched within 5-7 working days via Royal Mail First or Recorded Delivery.
As jewellery is handmade to order, during busy periods such as sales or holidays, please allow extra time for your order to be dispatched.
Please see our Delivery page for more information.
If you are not completely happy with your purchase, simply return the items in their original condition within 10 days of receipt and we will issue a full refund (excluding original delivery charge), or exchange the item if preferred.
Faulty items can be returned within 60 days for a full refund (including original delivery charge and cost of returning the item).
Please see our Delivery and Returns page for more information.
If you need any assistance with your order, please contact us at info@wonderhaus.co.uk. We will not be able to make any changes to your order after it has been shipped.
If you need any assistance with your order, please contact us at info@wonderhaus.co.uk and we will be happy to help.
Workshops
For workshops, private parties and functions, please get in touch.
Collaborate
We are always looking for ways to expand our creative family, so if you are interested in a collaborative project, workshop or exhibition, please get in touch.
Wholesale
If you are interested in stocking WONDERHAUS or wholesale orders, please get in touch!
